AWAY Spa FAQ
Have further questions? Please let us know and we will be happy to help answer any inquiries you may have.
Making an Appointment
To schedule an appointment for your perfect treatment, please contact our AWAY ® Spa reservations team who will be able to guide you to the right choice. To ensure your preferred time and service is available we recommend you to book in advance. All AWAY ® Spa treatments will need to be guaranteed with a credit card.
Arrival Time
Please allow sufficient time before your treatment to complete an AWAY ® Spa consultation form and/or Health Questionnaire. We recommend you arrive up to 1 hour in advance of your treatment so that you can change, relax and enjoy WET® area. Please be advised that late arrivals will result in a reduction of treatment time. AWAY ® Spa will provide luxurious towels, robes and slippers and any amenities required for use during your spa visit.
FIT®
FIT® is equipped with the Technogym cardiovascular and strength machines and free weights area. Personal trainers are on hand by appointment to help you meet specific goals or assistance with the creation of a fuel-changing fitness routine.
Pool Dimensions
WET DECK – rooftop : length 21.80m width : 3.13m depth : 1.10m
WET – Away Spa : Length 11.50m width 3.13m depth 1.10m
Fire Bath – Away Spa : length 2.19m width 1.14m depth 80cm
Ice bath – Away Spa: Diameter 1.13m depth 1m
Whirlpool – Away Spa : 3.80m width 1.40m depth 85cm
Lost Property
All lost property found on the premises should be handed in at AWAY Spa Welcome. Items will be stored for 4 months, if they are not collected within this time they will be donated to local charities. Liquids, undergarments and hair brushes are kept for 24 hours only. AWAY Spa accepts no responsibility for loss of valuables and jewellery at any time on the spa premises.
Wet® Area & Access
Please know that if you are a guest staying in the hotel, the duration of the access to the Wet® Area is a maximum of 2 hours and please reserve this prior to you visit to the AWAY ® Spa.
Children’s Policy
Access to AWAY® Spa, including the changing facilities, WET area and FIT® are restricted to over 16’s only.
Children below 16 years old can use the wet area accompanied by an adult who signs a disclaimer for them and after making a reservation every day between 9 am and 11am
Minors (of any age) cannot receive body treatments or massages
Minors aged 15 and younger can only receive manicures and pedicures
Minors aged 16 and 17 can as well facials and eye, lip and chin waxing services
Cancellation Policy
A 100% charge will be incurred for any treatment not cancelled at least 24 hours prior to your scheduled time. Late arrival will shorten your treatment time.
AWAY® Spa Environment
Our AWAY® Spa environment is one of relaxation and escape. Please respect all AWAY® Spa guests’ right to privacy and seren¬ity. In light of this, AWAY® Spa is a pager, camera and smoke-free zone.
Gift Vouchers
An ideal gift for someone special. Please contact AWAY Spa reservations team for details.
Wheelchair Accessibility
Unfortunately our Spa is not wheelchair accessible and several steps and staircases are present.
